DB Window Cleaning Ltd.
Frequently asked questions
Questions we commonly get asked
Here are some FAQs about our work. Please read these carefully so you understand the service that we are offering.
We don't clean windows in the heavy rain but a showery day or light rain won't affect the quality of the finished job at all. We offer a 48 hour wet weather guarantee and will return and clean the windows again if they don't dry clean.
For convenience, customers generally pay by setting up electronic online payment. That can be either with direct debit or a debit/credit card online payment system. This greatly reduces admin for us and this helps us to keep costs down and is more convenient for the customer. We trigger the payment after the job is done and all the customer needs to do is ensure funds are in place. We will send you a link before the first clean and you'll be able to sign up to the payment system. It takes about one minute to set this up and doesn't need to be done again. If you choose the Debit/Credit card option, the money will be taken from your account immediately after the job is done and the payment has been triggered. If you use the Direct Debit option, you'll receive an email letting you know when the money will be withdrawn from the account. There are several ways to ensure your peace of mind about this payment system if you are unsure.
Choose the DIRECT DEBIT option on the link. In this way the money isn't withdrawn instantly from your account after a clean. First you'll receive an email letting you know exactly when the funds will be withdrawn and so you could cancel it if there was any reason to.
Choose a bank account with less funds in. For example, these days most people have a REVOLUT account with just a small amount of money in it to pay bills or transfer to family or friends. So the IBAN of your Revolut account can be linked to the direct debit option or your Revolut card can be linked to the Debit/Credit card option on the link.
Choose the credit card option. Every credit card has a limit and also banks are good at refunding incorrect or illegal credit card payments.
Use a combination of the above methods. We recommend that people sign up to the DIRECT DEBIT option using their Revolut IBAN. In that way their main bank account isn't being used and also they could cancel the payment if there was any issue before the funds are transferred.
We send an invoice electronically once the work is completed. Payment is collected AFTER each job is done.
✅ 100% CUSTOMER SATISFACTION GUARANTEED
✅ REGULAR AND RELIABLE SERVICE
✅ TRAINED & PROFESSIONAL STAFF
✅ FULLY INSURED AND VAT REGISTERED
If you have any further questions please feel free to ask.
For further details, or if you have any questions, please text or call us on the number below, or use our customer enquiry contact form if you prefer email.
Tel: 085 153 3446
Our main areas of work are in…
County Kildare: Monasterevin, Kildare Town, Newbridge, Naas, Sallins, Johnstown, Caragh and Kill. County Dublin: Rathcoole. County Limerick: Limerick City, Adare, Newcastle West